The Sales Process: Assignments
The Sales Process
- Approaching the Customer
- Determining Needs
- Presenting the Product
- Overcoming Objections
- Closing the Sale
- Suggestion Selling
- Relationship Building
Assignment #1: Skit. Create a skit using xtranormal.com or by simply typing a skit into your post. Your skit will need to consist of dialogue used during the 7 steps of the sales process listed above. Make sure that you use 1 of the 3 approach methods: (service approach, greeting approach, merchandise approach).
Assignment #2: Become a customer in the sales process. Go to some retail setting and encourage a salesperson to approach you by becoming a consumer whether you are serious or not about buying the product. Keep mental notes during the process and write a summary of your experience (dialogue would be better yet). List which of the 3 approach methods they used: (service, greeting, or merchandise).
Assignment #3: While in a retail setting, “become a salesperson” by observing a couple customers. See if you can determine their needs and what they are interested in by observing them.
